Contact Technical Support

Technical Support

The new on-demand versions of e-Classifieds include free tech support forever, for as long as you continue to use the program. You can receive technical support for your on-demand e-Classifieds solution at any time, day or night, 365 days a year. To do so, please post a trouble ticket through the Hagen Hosting Control Panel.

The older, distributed versions of e-Classifieds do not include any free tech support or customer service of any kind. If you need technical support or customer service of any kind for the distributed versions, you will need to purchase technical support blocks through our online shopping cart. In the alternative, you may want to consider upgrading to one of the new on-demand versions of e-Classifieds, as they include free tech support forever.

Customer Service

The e-Classifieds Customer Service department handles non-technical service issues such as order processing, upgrade requests (within the same version), customization requests, Purchase Orders, invoicing, and change of addresses. If you have one of the new on-demand versions of e-Classifieds, you can contact Customer Service by posting a Customer Service Ticket via your Hagen Hosting Control Panel. We no longer provide any type of free technical support or customer service for the old, distributed versions of e-Classifieds, so all customer service for these old versions must be purchased through our online shopping cart. If you need technical support or customer service for an old, distributed version of e-Classifieds, you will probably find that it is far more cost effective to upgrade to one of the new on-demand versions of e-Classifieds.