If you have questions about e-Classifieds that are not answered on this web site, please feel free to contact our Sales department through our Sales Inquiry form for the fastest service. You may also reach our sales department by telephone at +1 202-333-7969 on Monday through Friday from 9 a.m. to 5 p.m. Eastern Time (US) or 13:00-21:00 GMT. Outside of this time, please feel free to leave a message. This number is for sales inquiries only. Sales Department personnel answering these calls will not be able to help with post-sales customer service or technical support questions, which should be sent as described below.
E-Mail: Sales Inquiry Form
Telephone: +1 202-333-7969
Fax: +1 202-478-0858
The new on-demand versions of e-Classifieds include free tech support forever, for as long as you continue to use the program. You can receive technical support for your on-demand e-Classifieds solution at any time, day or night, 365 days a year. To do so, please post a trouble ticket through the Hagen Hosting Control Panel.
The older, distributed versions of e-Classifieds do not include any free tech support or customer service of any kind. If you need technical support or customer service of any kind for the distributed versions, you will need to purchase technical support blocks through our online shopping cart. In the alternative, you may want to consider upgrading to one of the new on-demand versions of e-Classifieds, as they include free tech support forever.
The e-Classifieds Customer Service department handles non-technical service issues such as order processing, upgrade requests (within the same version), customization requests, Purchase Orders, invoicing, and change of addresses. If you have one of the new on-demand versions of e-Classifieds, you can contact Customer Service by posting a Customer Service Ticket via your Hagen Hosting Control Panel. We no longer provide any type of free technical support or customer service for the old, distributed versions of e-Classifieds, so all customer service for these old versions must be purchased through our online shopping cart. If you need technical support or customer service for an old, distributed version of e-Classifieds, you will probably find that it is far more cost effective to upgrade to one of the new on-demand versions of e-Classifieds.
Please send any general inquiries that you may have that do not fit into one of the above categories by using this form.
If you need to reach us via postal mail, you can do so at the following address:
Hagen Software Inc.
730 24th St., N.W., Suite 14
Washington, DC 20037